Here are 10 reasons wholesale distributors replace their ERP system.
- The software is no longer supported, the hardware is outdated, or there have been too many modifications made to overcome missing functionality of the original system.
- Everything in the system is siloed – it’s hard to use, slow and inhibits the flow of information. In some cases crucially required business processes are not supported.
- Forecasts and schedules are based on historical data and not real-time data, and the system offers no business intelligence.
- People rely on spreadsheets to do their jobs because it’s easier.
- The current system makes it difficult to provide outstanding service to customers and you are losing business to competitors.
- The current system cannot offer customers multiple engagement channels and makes it difficult and/or impossible to provide value added services.
- Customers cannot be segmented based on sales volume, loyalty or cost to serve to automatically offer discounts or suggest additional merchandise.
- The system does not provide the ability to offer the same quality of service for special orders as it does for off-the-shelf products.
- It’s impossible to manage incentive programs to offer specials to customers as well as manage joined vendor programs.
- The current system prevents the company from capitalizing on the value and potential of the internet of things (IoT).
If many of the reasons wholesale distributors replace their ERP system sound familiar, it may be time to start looking for a new system that will provide your business with modern distribution management methods for embracing digital transformation.
In my latest whitepaper, 4 Ways Innovative Wholesale Distributors Are Transforming Their Business, I explain how the most innovative wholesale distributors are embracing digital transformation by:
- Revolutionizing the customer experience and opening the door to potential new markets by embracing the B2B ecommerce revolution;
- Unlocking real-time sales and market data to handle urgent customer demands while keeping costs manageable; and
- Providing employees with real-time analytical tools to simplify decision-making and improve workforce efficiency in the field; and
- Adopting IoT-driven connected technologies to gather insight-rich analytical data to help drive decision-making.
To learn how your organization can embrace digital transformation in the wholesale distribution industry, read the whitepaper.