Provide personalized, high value customer service before, during and after a purchase
SAP Service Cloud helps you stay one step ahead of customer expectations, making it easy to offer multiple service channels, access complete and contextual customer information and gain real-time insight into call center performance.
SAP Service Cloud offers multi-channel ticketing, real-time service analytics, ERP integration and more:
This video outlines how SAP Service Cloud has everything you need to manage your customer service process, from initial customer contact all the way through to billing.
Adapt and offer an end-to-end customer service experience. Accommodate low-touch and high complex interactions as well as field service, all from one source.
Go beyond traditional service and support interactions with customer-driven experiences. Deliver end-to-end service excellence with a simplified technology landscape.
Learn how Behringer was able to structure customer data from SAP Service Cloud and SAP ERP to gain a view of all customer activities.Read success story
Gain insights that will help you go beyond traditional service – and be a disrupter in your industry – providing great experiences for your customers.Download now
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