Stay One Step Ahead of Customer Expectations

SAP Service Cloud helps you stay one step ahead of customer expectations, making it easy to offer multiple service channels, access complete and contextual customer information and gain real-time insight into call center performance.

SAP Service Cloud offers multi-channel ticketing, real-time service analytics, ERP integration and more:

• Deliver a consistent service experience across all channels (email, Web, chat and phone)
• Create a branded self-service support portal to give customers control and access to your knowledge base
• Provide agents with easy access to complete, contextual and up-to-the-minute customer information
• Get real-time insight into service performance with powerful analytics and embedded dashboards

This video outlines how SAP Service Cloud has everything you need to manage your customer service process, from initial customer contact all the way through to billing.

Adapt and offer an end-to-end customer service experience. Accommodate low-touch and high complex interactions as well as field service, all from one source.

Go beyond traditional service and support interactions with customer-driven experiences. Deliver end-to-end service excellence with a simplified technology landscape.

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