SAP Managed Services Definition

In conversations with IT Directors/CIOs a discussion typically takes us to the simple question…”What is included in SAP Managed Services?”  Here is a simple representation of what you should expect to review as part of a SAP Managed Services discussion.

SAP Application Management Services (AMS)

  • Application Support and Testing
    • Break/Fix –  It was working yesterday, but now it isn’t
  • Application Optimization and Enhancements
    • Small to moderate changes to the application
    • Projects – Large changes to the environment (roll-outs, upgrades, New applications)
  • Advisory Services
    • Center of Excellence (COE) Assessment and Evaluation
    • Strategic Road-mapping
    • Functional Module Assessment
  • Application Transition and Stabilization
    • Knowledge Transition
    • Stabilization Assessment
    • Stabilization criteria and best practices

– SAP Hosting (it.Cloud)

  • SAP Remote Administration
    • SAP BASIS (supporting everything in the SAP Product Availability Matrix (PAM))
    • Database Administration (in a SAP Environment)
    • Install/Upgrade/Enhancement Pack Services
    • ITIL Processes for Incident, Problem and Change Management
  • Full Managed Hosting (All Services under SAP Remote Administration plus)
    • Capacity when you need it
    • Operating System Administration
    • Infrastructure Administration (including back-ups, SAN admin, data center network/controls)
    • Data Center with full redundancy (Tier-IV data center, servers, SAN, power, back-up power, cooling, component availability, disaster recovery options, etc.)

– Service Delivery Management

  • Coordination of Services
  • Service Level Reporting
  • Single Source Management
  • Value Add Services
  • Thought Leadership

–  SAP Maintenance

  • SAP software maintenance support as a SAP Value Added Reseller (VAR).
  • Software updates such as new software releases, support and enhancement packages
  • SAP Early Watch Alerts to identify risks before they cause a serious issue
  • SAP Service Marketplace, a knowledge base for customers
  • Investigation of software related issues and recommendations

 

These are the four distinct areas that make up SAP Managed Services.  Itelligence offers a comprehensive Managed Services portfolio giving the customer the ability to leverage a single relationship and enjoy the benefits of a single service provider.

 

Let us help you drive value into your organization by partnering with itelligence Managed Services.

Similar posts

Read more
SAP BOBJ 4.2
Read more
Read more
SAP BOBJ 4.2
Read more
Read more
SAP SuccessFactors Quarterly Release Highlights
Read more

Leave a Reply

Your email address will not be published. Required fields are marked *

Follow us: