Application Management Services

Become Your Company’s Transformational Force

Finding the perfect balance between IT operations, integration, and innovation

Embrace Digitalization to Lead the Change!

Just a few years ago, IT was considered little more than a supporting act. You needed to keep your systems running, while dealing with increasing user demands and ever tighter budgets.

Digitization has disrupted former processes. If you accept the challenge and rise to the task, you can now establish yourself as your companies’ most valuable transformational force. You can lead management along a digital strategy that you create. This is made possible by delivering and building upon technologies like cloud, analytics and mobility; as well as visionary ones like artificial intelligence, blockchain, and augmented reality.

The big question is: How do you achieve this without being bogged down by your daily tasks?

Managed services have become crucial to this. To find out why, let’s have look at the three most important areas of change:

Unlock the potential of your IT operations with Application Management Services from itelligence.

IT Operations

Simplify IT integration at your business with Application Management Services.

Integration

Foster business innovation at your enterprise by opting for Application Management Services.

Innovation

IT Operations: It’s All about Agility

As a CIO, you’re at the center of change: You are transforming your own role from day-to-day IT operations, to setting a vision for your company’s technological future. But while you’re on your way to becoming a business enabler, these everyday operational tasks don’t just vanish. In fact, with IT landscapes today spanning on-premise, private, and public cloud infrastructures, operating them has become more demanding than ever. Making sure your IT is stable, cost-efficient, and performs optimally is challenging. Especially as a rising number of external service providers need to be handled. What’s more, keeping and finding expert staff becomes harder every day.

Agility is key to solving this issue. And the key to staying agile in IT operations is managed services. Ideally, you lay ownership and operation of your IT infrastructure in the hands of a trusted partner. This gives you complete transparency over performance, uptime, and security metrics – all whilst reducing overhead and increasing reliability.

How We Support Your IT Operations

Our experienced SAP application consultants make sure every issue in your SAP landscape is resolved quickly. Whether you have the classic SAP Business Suite or already use SAP S/4HANA, we take care of efficient incident management, request fulfillment, and change management.

Based on ITIL best practices, you eliminate user-based errors and remedy application faults arising from issues such as incorrect master data or configuration settings. And your users receive support in day-to-day SAP operation.

The starting point is structured knowledge transfer. After that, local and global AMS experts are on hand 24/7 to answer your inquiries.

As a result, you reduce your service costs as well as the number of software problems and risks. Furthermore, you receive first-class, individual support from personal points of contact.

Keep Your Operations Safe

Security First

Digitalization is now fully underway. But what about security? Which measures can ensure security throughout your entire IT landscape?

Download the infographic for more information

77% assign their service providers a transformational role

The customers prefer having an external service provider to take care of more general tasks such as application management and hosting. At the same time, they expect their service provider to deliver transformational application support and accelerate their digitalization.

Source: Trend Study ‘Application Management in Europe’

Integration: Uniting People, Business Units, and Technologies

For the digital CIO, IT integration means much more than just making sure your diverse range of cloud and on-premise systems are perfectly connected. It is about bringing together the strategic requirements of your company with the most suitable technology and the right people to achieve your goals. What kind of talent do you need to grow your business digitally? How do you ensure they have the tools they need at the right time? How do you complement your internal staff with external partners in the most effective way? Can you adapt your IT quickly, when a new technology or market opportunity presents itself?

A lot of questions to keep in mind. But there’s good news: Managed services delivered by a trusted, experienced partner may just be the single answer to all of them.

Simplifying Integration: Streamline Routine Tasks

Simplify transition processes and eliminate fundamental challenges – SAP Business ByDesign

Digitalization and increasing globalization lead to more mergers, acquisitions, and divestments, which are complex processes to handle. For this reason, it is crucial to keep all your data managed and secure. And we can help you out in that process.

SAP Business ByDesign enables you to streamline business processes throughout your organization – from CRM to finance, HR to logistics, and procurement to production. Thanks to integrated reporting functions at each level, you always have all key information at hand. Read more about SAP Business ByDesign.

Get our free whitepaper to learn how the cloud simplifies the carve-out and integration of IT systems.

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Automate software tests – with SAP Test Factory

In an agile age, your IT team needs to develop new solutions faster than ever. However, the challenge doesn’t lie in the actual speed of delivery – but in finding the perfect balance between rapid development and comprehensive testing to help ensure a stable release. That’s where our SAP Test Factory comes in. We can support you globally, in all aspects of software quality assurance – whether you develop in the cloud or on premise. Our end-to-end services, such as test planning, test management, and test automation can give you full transparency through thorough reporting and evaluation of results.

Even with a limited IT budget, you can bring innovative solutions to the market more quickly. And we ensure your new solution works as intended, so that you can begin the development of your next innovation.

Get end-to-end support for your HR tools – with SAP SuccessFactors AMS

The solutions in the SAP SuccessFactors portfolio enable businesses to perfectly adapt their human resource management to Generation Y and digitization. From recruiting to succession planning, talent management is integrated on the basis of precise analysis. It is a central but complex solution landscape that requires special expertise for efficient use.

SAP SuccessFactors AMS helps you manage your HR solutions in the cloud. We advise your team and solve problems quickly and effectively, such as incorrect data sources or false configurations. You can tailor your solution with custom services after implementation. And, we will remain at your side with integrated incident management – allowing you the time to focus on taking care of your talent.

Combine cloud and on-premise hassle-free – with Enterprise Application Integration

It’s likely your legacy IT landscape has grown exponentially; perhaps it cannot keep up with changing environments and is no longer viable as an all-purpose solution. As the specialization of applications progresses, your heterogenous system landscape is spread thin, across a mixture of on-premise and cloud applications.

Our expert advice on Enterprise Application Integration will serve as a guide: By auditing your existing integration scenario we provide a comprehensive overview and present reasonable integration options and alternatives. We can focus on a particular process or cloud integration and deliver concepts and designs.

Either way, you gain a deeper understanding of important integration paradigms and get an interface set-up that can save you money and time.

Provide a coherent, modern interface – with UI and UX services

Long gone are the days when a software product just needed to provide functionality. Today, people expect a great user experience (UX) with an easy-to-use, coherent, and mobile-friendly user interface (UI). A focus on UX and UI can make all the difference in the relationship between IT and business departments.

Maybe your team isn’t up to speed with current trends, technologies, and tools. Or they may simply lack the necessary design skills. With itelligence’s UX and UI services, we advise on best practices, including a design-led, user-centered development process. In a typically 3-day workshop – onsite or remote – we evaluate your specific applications’ interfaces and provide improvement recommendations that you can put into practice quickly. We develop a unique UI kit for you, precisely tailored to your individual corporate brand.

Innovation: Become the Business Enabler for Your Company

In the past, innovation was born out of the R&D department. Today, entire business models can originate in IT – putting you in the driver’s seat of business development. But to steer your company ahead you not only need to have an in-depth understanding of your IT infrastructure, but also of your company’s processes, current markets, and the upcoming needs in every line of business.

Combine that with a strong knowledge of upcoming technologies and their potential – and all that remains is your organizational freedom for innovation. Because pushing innovative solutions into practice is only possible when your landscape is capable enough. And if you don’t have to supervise several external partners and always keep a huge number of contracts and SLAs under control.

In cooperation with the right managed services partner, you gain the flexibility and speed necessary to turn new ideas into successful solutions.

We Enable Your Business Innovations

Cloud Development Service

Thanks to technologies such as the SAP Cloud Platform, you can create custom innovations as quickly as users – and the market – demand them. But are your system landscape and software development processes ready for the challenge?

What are the technologies, frameworks and tools you need in order to expand on your hybrid IT environment?

We analyze your current situation and give you clear recommendations for landscape and process design – or implement them ourselves.

The result is an optimized cloud development strategy that lets you react faster to new market demands and employee requirements. A cost-effective innovation process.

DevOps plays a huge role in this, since traditional development methods aren’t suited for digital business; we offer workshops on how to bring development and operations teams together. We define scope and strategy for your project and help you execute it.

IT is the Foundation for Innovation

In an increasingly interconnected world with more and more complex structures and shorter innovation cycles, the base for innovation is IT. Your IT has to be stable and secure, like the foundation of a house.

Stephan Beier, Senior Account Manager, itelligence AG

3 Reasons itelligence Is Your Best Choice for AMS

  1. Comprehensive support by a single partner
    itelligence is your one-stop-shop for your digital transformation journey and beyond. We support you with managed services in all areas: Whether operation and maintenance, or optimization and innovation. And of course, from on-premise to the public cloud.
  2. Local experts available worldwide
    No matter which sector or region you are active in, we take care of your solutions. Whether your IT landscape is standardized to a huge degree or completely different in every subsidiary.
  3. Long-standing expertise
    Our extensive experience in application management services and cloud services gives us insight into the requirements for today’s IT landscapes. We manage customers of all sizes and in all industries: from German mid-size companies to international corporations.

What Makes Us Stand Out

Amazon Web Services Partner since 2017

Global Microsoft Partner Silver Cloud Platform since 2019

SAP Global Partner for Application Management Services since 2004

SAP Global Partner for Cloud Services since 2011

Our References

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Engelhart Commodities Trading Partners

Introducing 'living roadmaps', itelligence combines SAP support with Service Delivery, Project Management and Business Transformation. ECTP was central to the engagement methodology with seamless communication, synchronised activities and a platform that would ensure the business runs effectively.

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Werner & Mertz GmbH – itelligence Application Management Service as Performance Guarantee

The manufacturer benefits from the scalable itelligence Application Management Service (AMS) and thus makes the IT processes efficient. Werner & Mertz can now fully concentrate on day-to-day business and rely on itelligence's 24/7 on-call service.

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UCB Innere Medizin

With the Business ByDesign cloud solution, UCB Innere Medizin benefits from a scalable, low-maintenance solution that operates to the most stringent security standards.

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Mercer International

Automation, agility, speed and efficiency: This sums up the new approach to Application Management. Scarce company resources in terms of staff and SAP knowledge are handled with ease by the itelligence AMS team.

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Bühler Motor Group – itelligence Application Management Service and Managed Cloud

Requirements in the digital age are changing in such a way that applications are enhanced across the entire lifecycle as well as being operated by IT providers. In this case, Bühler Motor relies on the Application Management and Managed Cloud Service by itelligence.

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PINTSCH BUBENZER GmbH – itelligence Application Management Service

Secure system operation in the itelligence data center and fast response times to SAP requests are just some of the many benefits. In addition to the usual core business, the further development of SAP applications outside of day-to-day business is also sought.

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Neue Westfälische GmbH & Co. KG – Comfortable, Digital Payment Methods with it.eCash

In order to bring payment processes up to date, Neue Westfälische decided to introduce it.eCash while using the agile itelligence Application Management Service to ensure IT performance at all times.

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Scapa

Scapa has a global footprint, with production sites in Asia, Europe and the US. Scapa is focusing on ambitious growth plans via gaining market share and acquisitions, and to ensure this momentum continues Scapa needed to ensure that their IT Requirements & SAP where up to date .

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