Overview of itelligence Maintenance Support
Learn about what itelligence Maintenance Support offers, our team, and tips for expediting your support messages in our system.
Finding the perfect balance between IT operations, integration, and innovation
Just a few years ago, IT was considered little more than a supporting act. You needed to keep your systems running, while dealing with increasing user demands and ever tighter budgets.
Digitization has disrupted former processes. If you accept the challenge and rise to the task, you can now establish yourself as your companies’ most valuable transformational force. You can lead management along a digital strategy that you create. This is made possible by delivering and building upon technologies like cloud, analytics and mobility; as well as visionary ones like artificial intelligence, blockchain, and augmented reality.
The big question is: How do you achieve this without being bogged down by your daily tasks?
Managed services have become crucial to this. To find out why, let’s have look at the three most important areas of change:
As a CIO, you’re at the center of change: You are transforming your own role from day-to-day IT operations, to setting a vision for your company’s technological future. But while you’re on your way to becoming a business enabler, these everyday operational tasks don’t just vanish. In fact, with IT landscapes today spanning on-premise, private, and public cloud infrastructures, operating them has become more demanding than ever. Making sure your IT is stable, cost-efficient, and performs optimally is challenging. Especially as a rising number of external service providers need to be handled. What’s more, keeping and finding expert staff becomes harder every day.
Agility is key to solving this issue. And the key to staying agile in IT operations is managed services. Ideally, you lay ownership and operation of your IT infrastructure in the hands of a trusted partner. This gives you complete transparency over performance, uptime, and security metrics – all whilst reducing overhead and increasing reliability.
Our experienced SAP application consultants make sure every issue in your SAP landscape is resolved quickly. Whether you have the classic SAP Business Suite or already use SAP S/4HANA, we take care of efficient incident management, request fulfillment, and change management.
Based on ITIL best practices, you eliminate user-based errors and remedy application faults arising from issues such as incorrect master data or configuration settings. And your users receive support in day-to-day SAP operation.
The starting point is structured knowledge transfer. After that, local and global AMS experts are on hand 24/7 to answer your inquiries.
As a result, you reduce your service costs as well as the number of software problems and risks. Furthermore, you receive first-class, individual support from personal points of contact.
The customers prefer having an external service provider to take care of more general tasks such as application management and hosting. At the same time, they expect their service provider to deliver transformational application support and accelerate their digitalization.
For the digital CIO, IT integration means much more than just making sure your diverse range of cloud and on-premise systems are perfectly connected. It is about bringing together the strategic requirements of your company with the most suitable technology and the right people to achieve your goals. What kind of talent do you need to grow your business digitally? How do you ensure they have the tools they need at the right time? How do you complement your internal staff with external partners in the most effective way? Can you adapt your IT quickly, when a new technology or market opportunity presents itself?
A lot of questions to keep in mind. But there’s good news: Managed services delivered by a trusted, experienced partner may just be the single answer to all of them.
Digitalization and increasing globalization lead to more mergers, acquisitions, and divestments, which are complex processes to handle. For this reason, it is crucial to keep all your data managed and secure. And we can help you out in that process.
SAP Business ByDesign enables you to streamline business processes throughout your organization – from CRM to finance, HR to logistics, and procurement to production. Thanks to integrated reporting functions at each level, you always have all key information at hand. Read more about SAP Business ByDesign.
Get our free whitepaper to learn how the cloud simplifies the carve-out and integration of IT systems.
In an agile age, your IT team needs to develop new solutions faster than ever. However, the challenge doesn’t lie in the actual speed of delivery – but in finding the perfect balance between rapid development and comprehensive testing to help ensure a stable release. That’s where our SAP Test Factory comes in. We can support you globally, in all aspects of software quality assurance – whether you develop in the cloud or on premise. Our end-to-end services, such as test planning, test management, and test automation can give you full transparency through thorough reporting and evaluation of results.
Even with a limited IT budget, you can bring innovative solutions to the market more quickly. And we ensure your new solution works as intended, so that you can begin the development of your next innovation.
The solutions in the SAP SuccessFactors portfolio enable businesses to perfectly adapt their human resource management to Generation Y and digitization. From recruiting to succession planning, talent management is integrated on the basis of precise analysis. It is a central but complex solution landscape that requires special expertise for efficient use.
SAP SuccessFactors AMS helps you manage your HR solutions in the cloud. We advise your team and solve problems quickly and effectively, such as incorrect data sources or false configurations. You can tailor your solution with custom services after implementation. And, we will remain at your side with integrated incident management – allowing you the time to focus on taking care of your talent.
It’s likely your legacy IT landscape has grown exponentially; perhaps it cannot keep up with changing environments and is no longer viable as an all-purpose solution. As the specialization of applications progresses, your heterogenous system landscape is spread thin, across a mixture of on-premise and cloud applications.
Our expert advice on Enterprise Application Integration will serve as a guide: By auditing your existing integration scenario we provide a comprehensive overview and present reasonable integration options and alternatives. We can focus on a particular process or cloud integration and deliver concepts and designs.
Either way, you gain a deeper understanding of important integration paradigms and get an interface set-up that can save you money and time.
Long gone are the days when a software product just needed to provide functionality. Today, people expect a great user experience (UX) with an easy-to-use, coherent, and mobile-friendly user interface (UI). A focus on UX and UI can make all the difference in the relationship between IT and business departments.
Maybe your team isn’t up to speed with current trends, technologies, and tools. Or they may simply lack the necessary design skills. With itelligence’s UX and UI services, we advise on best practices, including a design-led, user-centered development process. In a typically 3-day workshop – onsite or remote – we evaluate your specific applications’ interfaces and provide improvement recommendations that you can put into practice quickly. We develop a unique UI kit for you, precisely tailored to your individual corporate brand.
In the past, innovation was born out of the R&D department. Today, entire business models can originate in IT – putting you in the driver’s seat of business development. But to steer your company ahead you not only need to have an in-depth understanding of your IT infrastructure, but also of your company’s processes, current markets, and the upcoming needs in every line of business.
Combine that with a strong knowledge of upcoming technologies and their potential – and all that remains is your organizational freedom for innovation. Because pushing innovative solutions into practice is only possible when your landscape is capable enough. And if you don’t have to supervise several external partners and always keep a huge number of contracts and SLAs under control.
In cooperation with the right managed services partner, you gain the flexibility and speed necessary to turn new ideas into successful solutions.
Cloud Development Service
Thanks to technologies such as the SAP Cloud Platform, you can create custom innovations as quickly as users – and the market – demand them. But are your system landscape and software development processes ready for the challenge?
What are the technologies, frameworks and tools you need in order to expand on your hybrid IT environment?
We analyze your current situation and give you clear recommendations for landscape and process design – or implement them ourselves.
The result is an optimized cloud development strategy that lets you react faster to new market demands and employee requirements. A cost-effective innovation process.
DevOps plays a huge role in this, since traditional development methods aren’t suited for digital business; we offer workshops on how to bring development and operations teams together. We define scope and strategy for your project and help you execute it.
In an increasingly interconnected world with more and more complex structures and shorter innovation cycles, the base for innovation is IT. Your IT has to be stable and secure, like the foundation of a house.
Amazon Web Services Partner since 2017
Global Microsoft Partner Silver Cloud Platform since 2019
SAP Global Partner for Application Management Services since 2004
SAP Global Partner for Cloud Services since 2011
DEVK has around 4 million customers in Germany with over 14 million risks in all insurance areas. DEVK is the third biggest household insurer, the fifth biggest car insurer and the sixth biggest liability insurer in Germany, according to number of contracts. Its headquarters are in Cologne.
Introducing 'living roadmaps', itelligence combines SAP support with Service Delivery, Project Management and Business Transformation. ECTP was central to the engagement methodology with seamless communication, synchronised activities and a platform that would ensure the business runs effectively.
The manufacturer benefits from the scalable itelligence Application Management Service (AMS) and thus makes the IT processes efficient. Werner & Mertz can now fully concentrate on day-to-day business and rely on itelligence's 24/7 on-call service.
Requirements in the digital age are changing in such a way that applications are enhanced across the entire lifecycle as well as being operated by IT providers. In this case, Bühler Motor relies on the Application Management and Managed Cloud Service by itelligence.
Secure system operation in the itelligence data center and fast response times to SAP requests are just some of the many benefits. In addition to the usual core business, the further development of SAP applications outside of day-to-day business is also sought.
Learn about what itelligence Maintenance Support offers, our team, and tips for expediting your support messages in our system.
NTT DATA was named as a Challenger for SAP S/4HANA Application Services by Gartner based on its ability to execute and completeness of vision.
Security patch management for your SAP environment is critical to reducing the risk of compromised data through exploitation of vulnerabilities.
When it comes to scaling SAP S/4HANA Cloud, how much freedom do you have? itelligence offers a range of flexible scalability options that meet your requirements.
Public cloud, private cloud, or on-premise? Find out the strengths and weaknesses of each SAP S/4HANA deployment option so you can plan your transformation.
What value can a service provider add to your SAP S/4HANA implementation? Find out the key advantages of taking the private cloud option.
To compete in the digital era, your business needs to continuously innovate, evolve and integrate applications to achieve better business outcomes. And that’s no less true for the consumer products – food industry.
Position your business for a smooth digital journey by optimizing foundational business processes.
There are 3 paths we typically see businesses take toward implementing SAP S/4HANA: transform, optimize and procrastinate.
Have questions? Please contact us.