Application Support

Application Management: SAP Services According to Your Needs

Ensuring your SAP solutions are the latest version and always run smoothly

Tailored to You: SAP Application Services

The ever-increasing speed of innovation and constantly evolving requirements for expertise make digital transformation a challenge.

What can you do? Outsource your application management to experts who take care of your SAP solutions with the highest level of security and efficiency. With itelligence as your partner, you can adapt your service capacities in line with clearly defined flexible conditions. Whether you run a medium-sized business or a large corporation with several business units – our application management services (AMS) are of the highest quality and are tailored to your needs.

Hypercare and transition services support your organization not just in the short term, but months after the go-live date, too. We begin in the early phase of system implementation and guide you right up until successful transition of the application into your regular operation. And, even after, we remain at your service for optimization and expansion of your solutions.

Application Management Services Overview

Application Support

We support you spontaneously, or in the long term: By operating your SAP solutions, supporting users, in development, and in monitoring.

Stabilization & Hypercare

Intensive support is most needed in the first weeks after SAP implementation or migration. We are there for you from the initial go-live date and offer close monitoring of your system management.

Release & Innovation Management

Always up to date: We make sure that your software environment, processes, and expertise always meet the latest standards.

Transition Services

Want to switch to itelligence from internal or another managed services partner? We make it simple with a tried and tested method.

Service Delivery Management

With itelligence, you have a central contact for all managed services at your disposal. Get to know your service delivery manager.

Application Support: itelligence Services Delivered Concisely

SAP Application Management Services

Whether you have the classic SAP Business Suite or already use SAP S/4HANA, rigorous maintenance, fast support responses, and fast roll out for innovations are and will remain vital.

With our application management services for the SAP Business Suite and SAP S/4HANA, we take care of everything: SLA and ITIL based support eliminates user-based errors, assists your users, implements updates, and manages your SAP applications and processes.

The starting point is a structured knowledge transfer. After that, local and global AMS experts are there to answer your inquiries – 24/7 on request.

  • Reduced service costs despite first-class, individual support
  • Far fewer software problems and risks
  • IT and Business experts as personal points of contact

SAP Business ByDesign AMS

Manage your entire business with the SAP Business ByDesign cloud suite. Even though the solution is centralized, simple maintenance and regular updates are not enough. Application and user support from SAP Business ByDesign specialists is required.

We support your team in all aspects of cloud solutions management, around the clock, with the SAP Business ByDesign AMS. We advise your users on the specifics of the system – such as master data settings. We personalize your solutions with customization and development services. itelligence is one of only a few SAP partners that deal with incidents directly in SAP Business ByDesign.

  • No external ticket system required
  • Flexible services relieve your IT department
  • Local support takes country specific legal requirements into consideration

SAP Hybris Commerce AMS

As an omnichannel platform, SAP Hybris Commerce enables companies to fulfill growing expectations from B2B and B2C customers.

For this purpose, all service channels need to be interconnected, function smoothly, and be easily accessible. Should errors occur, these need to be remedied quickly, no matter the time of day – or you risk losing customers. And the platform needs to be agile in case market conditions change.

The itelligence Partner Center of Expertise supports your IT team with all of these tasks. At your request, and on the basis of a service-level agreement, we manage every step – from licensing, to implementation and hosting, to system optimization. Moreover, you gain access to the latest SAP Hybris services, including incident management, and 24/7 on-call service.

  • Greatest accessibility and reliability for SAP Hybris applications at predictable costs
  • Customization and expansion of your commerce platform according to up-to-date, individual requirements
  • Complete service package from a single source – from consultation to support

SAP Hybris Marketing AMS

Manage leads, develop dynamic customer profiles, create segmentation and campaigns, and tailor offers precisely to each buyer, with SAP Hybris Marketing. This increases customer loyalty.

But all this only works when the solution is seamlessly integrated within your existing SAP environment. Furthermore, it is crucial that problems with software can be solved around the clock. In addition, the marketing solution must be agile enough to expand if market conditions change.

The itelligence Center of Expertise supports your IT team with all of these tasks. At your request, and on the basis of a service-level agreement, we manage every step – from licensing, to implementation and hosting, to system optimization. Moreover, you gain access to the latest SAP Hybris services, including incident management according to ITIL, and a 24/7 on-call service.

  • Greatest accessibility and reliability for SAP Hybris applications at predictable costs
  • Customization and expansion of your marketing platform according to up-to-date, individual requirements
  • Complete service package from a single source – from consultation to support

SAP Hybris Cloud for Customer AMS

The solutions portfolio from SAP Hybris Cloud for Customer combines CRM functions for marketing, customer service, and social networking with interested parties.

A crucial advantage: Instead of merely managing your customer contacts as in the classic CRM age, you build and maintain personal relationships – and tailor marketing and sales activities to them individually.

Requirements are changing rapidly, especially in this area: New technologies and social networks emerge, and international customer expectations differ. If you want to maintain a long-term competitive advantage, you need vital market expertise and SAP solutions need to be adapted quickly.

The experts from itelligence support you from A to Z. We not only help you with implementation and maintenance, but also advise you on optimal configuration, show you extension opportunities, and remain on hand with the latest expertise. We offer support from incident management according to ITIL and also provide 24/7 call services.

  • Greatest accessibility and reliability for SAP Hybris applications at predictable costs
  • Customization and expansion of your CRM platform according to up-to-date, individual requirements
  • Complete service package from a single source – from consultation to support

SAP GRC Access Control AMS

Security is a top priority for many SAP users. Achieve security with the GRC solution SAP Access Control – for everything from user and access management to the internal control system. With automated systems, you can ensure compliance and minimize risks at minimal cost.

But even the best GRC solution is only as good as the people who configure and use it – the itelligence experts can handle this for you. Our experienced and trained GRC specialists relieve your IT and risk managers. We offer advice on role assignment, risk analysis, audit documentation, and of course, 24/7 support.

  • Reduced resources, risks, and costs in terms of GRC
  • Best Practices for higher performance, easier risk management, and better administration
  • Increased transparency and objectivity in GRC processes
  • Up-to-date security expertise readily available

SAP SuccessFactors AMS

The solutions in the SAP SuccessFactors portfolio enable businesses to perfectly adapt their human resource management to Generation Y and digitization. From recruiting to succession planning, talent management is integrated on the basis of precise analyses. It is a central but complex solution landscape that requires special expertise for efficient use.

Using SAP SuccessFactors AMS, we help you manage your HR solutions in the cloud. We advise your team and solve problems quickly and effectively, such as incorrect data sources or false configurations. You are able to tailor your solution to your needs after implementation with custom services. And, we are always at your side with integrated incident management – giving you time to focus on taking care of your talent.

  • Optimized and approved service based on a transparent agreement
  • Flexible services reduce workload for your IT department
  • IT and business experts as personal contacts

Application Management Services for Gigaset Communications

We have been using itelligence services for many years. Continuous communication with the same people is of particular advantage. Our contacts know our systems and requirements, which puts them in the position to react to them flexibly – at any given time.

Stefan Beckmann, Head of Information Technology, Gigaset Communications GmbH

Why We’re the Right Application Management Services Partner for You

We Offer You Comprehensive AMS Support Worldwide

No matter which sector or region you are active in, we take care of all your solutions from A to Z. From analyzing and optimizing your processes, to implementing tailored systems to suit your needs, to service and maintenance of your system landscape.

Use Your SAP Solutions to Their Full Potential

When it comes to fully exploiting the potential of your SAP solutions, we are the first choice for many businesses. We support our customers with a unique wealth of experience gained from a multitude of successful projects.

Profit from Our Long-Standing SAP Expertise

Our years of experience in SAP Global Partner application management services and cloud services mean we understand the diverse SAP solutions. We manage customers of all sizes and in all industries, from local mid-size companies to international corporations.

We Manage Your Cloud.

The ever-increasing amount of cloud service providers and specialist cloud solutions on the market makes it difficult to keep track of your IT landscape, as well as find the right approach to optimize it. Take the next step with us: Determine the complexity level of your IT infrastructure and realize your potential for innovation for the future.

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What Sets Us Apart

SAP Platinum Partner since 2015

SAP Global Partner for application management services since 2004

SAP Global Partner for cloud services since 2011

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