In this podcast, Bob Meyer, Ryan Kubec and Jeremy Cross discuss the perceived positive and negative outcomes of Amazon’s influence on customer experience.
In this podcast, Sterling Raehtz from ShopperTrak joins our experts to discuss how the retail industry has trended during the COVID-19 pandemic.
In this podcast, we discuss 5 customer experience trends during the COVID-19 pandemic, how businesses are coping, and what it means for the future.
In this podcast, we discuss how customer experience has been impacted by societal changes due to the COVID-19 pandemic.
In this podcast, we discuss the impact of customer experience on the retail industry with Sterling Raehtz, Business Development Manager for ShopperTrak.
This podcast discusses two companies in terms of the customer experience they are providing to customers: Hertz and Kroger.
SAP Service Cloud allows you to add ‘moments of delight’ across all touchpoints: self-service, customer service and field service.
A podcast with itelligence industry expert Brian Everett and Jeremy Cross explores how the manufacturing industry is handling customer experience.
This podcast discusses one of the biggest shopping days of the year, and how it is a disaster from a customer experience perspective.
This podcast discusses the rise in popularity of smart speakers and voice technology and its current/future impact on customer experience.