User Experience Opens Up All-New Opportunities

Today, almost everyone is using technology. Smartphones, laptops, and tablet devices have made it easier than ever before to access services, applications, and content – anywhere and anytime. This new level of accessibility has driven up expectations in the business world too. Your employees have grown accustomed to the speed, responsiveness, and usability of the apps they use in their day-to-day lives.

However, in times of big data and digitization, there is a higher risk of information overload. In order to work more efficiently, your employees need an intuitive and consistent user experience (UX) across all devices. This calls for responsive design and simplified user interfaces (UI). But in addition to simplification, a sound UX strategy enables real-time responses, fact-based decisions, and clearer visualization of large volumes of data – opening up entirely new opportunities for your business.

Thanks to advances in technology, there is virtually no limit to the modern user experience. Voice control, for example, enables users to interact with solutions in a more natural, hands-free way.

Artificial intelligence, on the other hand, opens up the opportunity to deliver smart, automated customer service through the use of chatbots. And augmented reality and mixed reality technologies could revolutionize the way people work by enhancing the physical world with digital information.

In light of the shift towards lean and intuitive user interfaces, IT departments now need to change their approach. To ensure that your UX strategy is a success, you should consider the following challenges:

• Personalization: To reduce complexity, the UX needs to be tailored to the actual needs of each individual user. However, this can eventually lead to a rising number of technologies and solutions.
• Interoperability: IT infrastructure now has to be compatible with the systems and processes of your vendors, suppliers, and customers. This means your IT department no longer has full control over some aspects of your landscape.
• Diversity: When developing a user interface, many different operating systems and devices have to be considered. This poses the question: Which platforms and standards should be used?
• Integration: While native apps are better able to take advantage of device functionality, they require separate development processes for every platform and, sometimes, every single device.

As an SAP Platinum Partner with numerous awards, itelligence has in-depth knowledge of SAP technologies and how to implement them. Our consultants can work together with you to find the right UX solution for your needs and support you with the implementation.

Whether it’s the Red Dot Award-winning SAP Fiori app, the SAP Screen Personas add-on, or a custom-made solution, we help you create an engaging and intuitive user experience that goes beyond your users’ expectations.

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