Customer Engagement

As a preferred SAP partner on the SAP HANA Cloud platform, we have a long track record of successful SAP implementations—across a wide variety of industries—and will ensure that your Cloud for Sales and hybris deployment operates seamlessly with existing back office systems.

Customer Engagement and Commerce

Cloud for Sales & Service

Sales Professionals Must Be Enabled to Deliver More

SAP Cloud for Sales and Service is a modern sales force automation solution built by and for sales professionals with native collaboration and intuitive user interface.

It is crucial for salespeople to have the right set of tools to secure the right information. This is necessary to deliver the insight needed to quickly establish, through multiple resources, a complete understanding of customer objectives and identify key decision makers. Then the sales person will be fully equipped to find creative and proven solutions to satisfy distinct pain points as well as gain clarity on their competitive position across all the steps of the customer’s decision-making process.

To address today’s challenges, SAP Cloud for Sales and Service empowers sales professionals to:

  • Collaborate in context
  • Obtain deep customer insight
  • Be informed with less effort
  • Spend more time selling and less time reporting

 

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Hybris Marketing

Engage Customers with Real-Time Contextual Marketing

Customers expect personalized experiences on every channel in the digital economy. Hybris Marketing solutions give your business the ability to understand its customers and engage with them intelligently. It allows you to nudge them towards purchase with a unique experience, built specifically for them.

Traditional marketing campaigns fall short when trying to engage individual customers. They blast blanket messages to the masses that lack the basic knowledge of customers’ unique wants and needs.

Hybris Marketing enables marketing professionals to develop a deeper understanding of customers by gathering and analyzing information on past interactions (historical transactions), anticipated behaviors (propensity scores leveraging predictive analytics), and present motivations & intent (in the moment context and behavior).

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Hybris Commerce

Meeting the Expectations of a New Breed of Buyer

Today’s anytime, anywhere buyers are demanding new levels of customer experiences and personalized service from their business suppliers. They want more convenience to buy when they want to—under negotiated terms and with assurance they will accurately receive what they buy when promised.

These same buyers also want a consistent experience that matches the way they buy personal goods using a range of mobile devices. Companies that want these buyers’ continued business will need to find cost-effective ways to seamlessly provide new sales channels that bridge B2B e-commerce with their standard way of doing business.

SAP Hybris is an omni-channel commerce platform that helps our customers to optimize services and sell more products through every tough point, channel, and device by providing a single view of the customer, products, and orders.

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