Exclusive Webinar on Why You Need To Go Beyond CRM
Why you need to go Beyond CRM:
It’s simple. Our world has changed. And all of our customers’ needs and expectations have changed with it.
First off, customers now expect your business to operate in the global digital marketplace. Second, they expect you to place them – and what they are trying to accomplish – firmly at the centre of that experience. But every customer defines the ideal experience differently, and it changes every time customers engage with you. And though this creates significant complexity for the enterprise, customers will not lower their expectations to accommodate you.
And why should they? Customers don’t want complexity in their experiences. Just like business, people don’t want it in their tools, or IT people in their systems.
It’s time to go Beyond CRM.
06th July, 2018
3:00 PM- 3:45 PM (IST)