it.mx product suite for Digital Engagement

SAP Certified AddOns to drive business growth and reduce administrative costs

it.mx product suite

it.mx product suite eradicates significant amounts of complexity in software, hardware and support requirements, which presents sizeable financial advantages for your business and allows you to continually increase ROI in your initial and ongoing SAP investment.

Our SAP Certified it.mx product suite’s alignment with SAP allows the capability, security and scalability of the SAP landscape to be leveraged by all industry sectors and across all digital touchpoints. With extensive in-house expertise, we can design and deliver the SAP certified it.mx product suite, providing you with a true end-to-end service that we believe will drive digital transformation for your business.

Driving Customer and Supplier Experiences with SAP

Comprehensive product suite with centralised data
Incorporated UX and UI design to provide cutting edge digital experiences
Deliver services that add value
Zero integration required
Delivered by SAP people for SAP people

Due to the way we have developed it.mx product suite from the ground up as an SAP-centric solution, it benefits from all of your SAP enterprise security, stability and performance. it.mx product suite requires zero integration, reduces reliance on IT, relieves pressure on infrastructure and empowers your teams to focus on delivering outstanding, value-adding services.”

Jon Brooks, Business Development - CX Director, NTT DATA Business Solutions

Natively Delivered to Eliminate Integration

it.mx product suite is the only SAP-certified digital engagement technology with zero integration required. Delivered natively inside your SAP ERP, it ensures only one technology set is being used to allow your customers to securely interact with your core business processes and real-time data as part of your customer engagement strategies.

As an SAP-centric extension, it utilises the enterprise stability, scalability, security and capability SAP already provides. it.mx product suite facilitates modern online customer and supplier engagement strategies with no significant impacts on infrastructure, headcount or landscape complexity.

Digital engagement solutions to deliver

Real-time information
Reduced risk
Reduced ongoing cost
Reduced support
Reduced complication

it.mx customer portal

it.mx customer portal allows you to manage relationships with your different business customers from a single platform. By enabling your customers to self-serve online, you can realise significant cost savings in areas like order processing and customer service. it.mx customer portal provides optimised user journeys and clear brand representation, whilst ensuring SAP remains the driving force in the background.

Vendor Collaboration Simplified

Vendor Collaboration Simplified is designed for use by both suppliers and internal employees as a single source of truth, improving collaboration and allowing decisions to be made based on accurate, real-time information. Vendor Collaboration Simplified allows pertinent SAP-based data to be shared with suppliers effectively, in easily digestible formats, whilst allowing them to share their latest data quickly, via minimal clicks, on an online platform.

contact center operative | SAP Service Cloud

it-mx-contact-center

it.mx contact center empowers your customer-facing teams to positively reflect their brand and offer an integrated customer experience. Easy access to key data, a single view of the customer and simplified task completion make internal teams more efficient, which reduces administrative costs and ensures customers receive the desired outcome from contact center interaction.

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